Five ways process mining drives operational excellence

Jan 8, 2024 | Operational Excellence

Comparing process mining to deep-space telescopes – why process intelligence is critical to operational excellence

“There is no such thing as the unknown. Only things temporarily hidden, temporarily not understood.” — James T. Kirk, Captain, USS Enterprise

The James Webb Space Telescope (JWST) is the world’s largest, most powerful and complex telescope built to date. The JWST orbits at a speed of 727 km/h around the outer Lagrange point L2 in the Earth-Sun system, about 1.5 million km above the night side of the Earth. The telescope is one hundred times more sensitive to electromagnetic waves than the Hubble telescope. The technical precision enables the JWST to provide new views into the solar system, peer inside star-forming regions and analyze the chemical composition of exoplanet atmospheres in greater detail.

Process mining technologies also follow a deep-field observation approach, but the aims are to uncover and understand hidden business processes. The starting point of knowledge in JWST is electromagnetic waves (with wavelengths ranging from the red part of visible light to the mid-infrared). Process mining, on the other hand, collects all process-relevant traces in the IT systems (event logs) to reconstruct the individual sequence and structure of activities for each process execution. Leveraging this data, organizations can visualize and optimize business processes.

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